I had a team member write me a resignation letter this morning... and it was 100% my fault.
This team member was doing great work and then I kept adding more to her plate: new types of work and new challenges.
I kept adding to the point where she went from flawless execution, to struggling with much more complex work that I was sending her.
Eventually, she got too stressed out and decided to write me her resignation.
This hit home because I have never had someone resign like this before.
And so this was a wake-up call...
In this moment, I do everything I can to remedy the situation, to apologize, and to take ownership for the situation.
I can't undo the stress or the damage that has been done.
But I can make her aware that it's not her fault, and that I have failed as a leader to her.
As a leader, you are never going to be perfect.
You are going to screw up at times.
But how you handle that says a lot.
A bad leader will deflect their mistakes and blame others.
A good leader will own their mistakes.
They take responsibility and actions to do whatever they can to remedy the situation