Leadership in Hospitality: Key thought leaders in the hospitality industry
Thought leaders offer a unique blend of expertise, insight, and foresight, essential for navigating the dynamic hospitality landscape. They provide strategic direction, foster innovation, and share valuable industry trends. Learning from these leaders can be pivotal in staying ahead of the competition and adapting to changing market demands.
If you’re seeking key thought leaders in the hospitality industry, you may struggle to identify individuals who can truly drive innovation and growth.
You're on the right page to solve that problem. Our guide will help you discover genuine experts with genuine insights and results in the niche.
Who Are Hospitality Thought Leaders and Why Follow Them?
Hospitality thought leaders are innovators and influencers who shape the industry's future. They are the ones who foresee trends, create new concepts, and transform how hospitality businesses operate.
You should follow them because they provide insights that are both cutting-edge and practical. Their expertise can guide your strategies, helping you stay ahead in a competitive market. Their knowledge and experiences are also invaluable in understanding customer expectations, technology advancements, and market shifts.
Therefore, keeping up with their ideas and analyses helps adopt best practices and innovative approaches that can significantly benefit your business in the hospitality sector.
Top 30 Hospitality Thought Leaders in 2024
1. Rafat Ali
Business website: Skift
Social media profiles: LinkedIn
Follow for: Insightful analysis and trends in the global travel industry.
Rafat Ali is the visionary CEO and Founder of Skift, the leading intelligence platform in the travel sector. With Skift, he has redefined how industry insights, news, and research are presented, making it an indispensable resource for professionals across all segments of travel. Before launching Skift, Rafat successfully built and sold paid content to the Guardian News and Media, showcasing his entrepreneurial acumen. His background as a journalist, combined with a deep understanding of digital media and technology, positions him uniquely at the intersection of content and travel industry innovation. Rafat's journey from a computer engineering graduate to a Knight Fellow in Journalism underscores his diverse skill set and adaptability.
What you can learn from Rafat Al:
Following Rafat gives you access to a forward-thinking perspective on travel and hospitality. He offers a blend of data-driven insights and comprehensive market analysis, helping you understand emerging trends and consumer behaviors. Rafat's expertise can guide strategic decisions, from marketing approaches to product development, ensuring you're aligned with the industry's future direction.
2. Jim Sullivan
Business website: Sullivision.com
Social media profiles: LinkedIn, Twitter
Follow for: Practical leadership and customer service strategies in hospitality and retail.
Jim Sullivan, the CEO and Founder of Sullivision, is a distinguished figure with over two decades of experience in the hospitality and retail sectors. His hands-on approach has made him a respected brand-builder, motivator, trend-spotter, and problem-solver. Jim has collaborated with leading companies such as Walt Disney Company, McDonald’s, and Coca-Cola, applying his expertise to develop impactful leadership, sales, marketing, and customer service programs for the top 200 food service and retail chains.
As an accomplished author, Jim's publications, including the 2021 best-seller "MultiUnit Leadership: The 7 Stages of Building High-Performing Partnerships and Teams," have sold over 420,000 copies globally. His ability to distill complex concepts into actionable strategies has reached over 1 million leaders worldwide through videos, webinars, and seminars. Jim's work on Multi-Unit Leadership has garnered attention from prestigious publications like the New York Times and The Wall Street Journal, highlighting his significant contributions to the field.
What you can learn from Jim Sullivan:
Following Jim Sullivan offers valuable insights into creating high-performance teams and enhancing customer experiences, making him an invaluable resource for professionals seeking to excel in the competitive landscape of hospitality and retail. In fact, under Jim's leadership, Sullivision has served an impressive roster of clients, including Starbucks, Chick-fil-A, and McDonald’s, showcasing his broad influence across industries.
3. Chip Conley
Business website: Modern Elder Academy
Social media profiles: LinkedIn, Twitter
Follow for: Revolutionary insights into hospitality and the concept of aging with purpose.
Chip Conley is a visionary in the hospitality industry, known for founding Joie de Vivre Hospitality and transforming Airbnb as its Head of Global Hospitality and Strategy. His innovative approach led Airbnb from a burgeoning startup to the pinnacle of the hospitality world. In 2018, inspired by his role as an intergenerational mentor at Airbnb, Conley co-founded Modern Elder Academy, the world's first midlife wisdom school. This initiative aims to redefine aging, offering courses that empower individuals to embrace midlife with optimism and purpose. The academy, with a growing community and a forthcoming campus in Santa Fe, New Mexico, is a testament to Conley's commitment to fostering a positive dialogue around aging.
What you can learn from Chip Conley:
Following Chip Conley provides a unique blend of hospitality-wisdom and life philosophy. His bestselling books, including "Emotional Equations" and "Wisdom at Work: The Making of a Modern Elder," offer profound insights into personal and professional growth. Conley's upcoming works promise to further explore the richness of midlife, providing daily inspiration for navigating this pivotal stage of life. His recognition as a pioneering figure in hospitality and his advocacy for a rebranded, purposeful midlife make him an indispensable guide for those seeking to combine career success with deep personal fulfillment.
4. Alejandro Reynal
Business website: Four Seasons Hotels and Resorts
Social media profiles: LinkedIn, Twitter
Follow for: Leadership in transformative culture and global business strategy.
Alejandro Reynal stands out as a seasoned CEO with a proven track record of leading multimillion-dollar companies to success in the travel, hospitality, and business services sectors. His global experience spans numerous markets, where he has been instrumental in driving transformative change and fostering a positive organizational culture. Reynal's exceptional leadership skills have not gone unnoticed; he has been honored by the Great Place to Work Institute as the CEO of one of the “World’s 25 Best Multinational Workplaces,” a testament to his ability to create environments that promote both employee satisfaction and high performance.
What you can learn from Alejandro Reynal:
By following Alejandro, you can learn the intricacies of effective leadership that transcends borders. His approach to nurturing a transformative culture within organizations is particularly relevant in the dynamic hospitality industry, where employee engagement and customer satisfaction are closely linked. Alejandro’s insights can help you understand how to lead with empathy, drive innovation, and maintain a competitive edge in a global market.
5. Gabriel Escarrer
Business website: Meliá Hotels International
Social media profiles: LinkedIn,
Follow for: Sustainable practices and innovative leadership in the global hotel industry.
Gabriel Escarrer, the Executive Vice-Chairman and CEO of Meliá Hotels International, embodies the essence of hospitality. The reason is that he has been immersed in the travel industry from a young age alongside his father, the founder of the esteemed Spanish hotel chain. His deep-rooted connection to Meliá and the broader tourism sector has fueled his passion for the industry, driving him to lead the company with a strong focus on innovation, sustainability, and social responsibility. Under his guidance, Meliá has become a beacon for responsible business practices, prioritizing the fight against climate change and the development of communities where it operates. Escarrer's leadership is characterized by a commitment to maintaining a balance between profitability and ethical responsibility, making Meliá a model for sustainable growth in the hospitality industry.
What you can learn from Gabriel Escarrer:
Gabriel Escarrer offers a unique perspective on how traditional hotel operations can be transformed through a commitment to sustainability and innovation. His insights are invaluable for anyone looking to understand the dynamics of leading a global hospitality brand with a conscience. By embracing Escarrer's approach, you can learn how to infuse your business practices with a sense of purpose that goes beyond the bottom line, ensuring a positive impact on both the environment and society.
6. Jonathan Low
Business website: Global Success Learning Academy
Social media profiles: LinkedIn
Follow for: Sustainable practices and innovative leadership in the global hotel industry.
Jonathan Low is a celebrated conference keynote speaker and global leadership coach passionate about elevating leadership effectiveness, boosting sales performance, fostering service quality, and developing cohesive teams. His mantra, "Increased self-awareness accelerates professional relations and business success," underpins his approach to professional speaking and coaching. Jonathan captivates audiences with interactive sessions and real-world insights, transforming each keynote into a journey of discovery and growth.
As a Global Speaking Fellow and a Certified Speaking Professional, coupled with his status as an ICF Master Certified Coach, Jonathan's expertise is globally acknowledged. His work spans five continents and over 35 countries, assisting leaders and executives in realizing their full potential.
With a foundation in leadership, sales management, customer experience, and business resilience within the hospitality industry, Jonathan brings over 28 years of rich experience to his current roles. He founded Global Success Learning Academy and serves on various boards, including the PATA Malaysia Chapter, contributing significantly to the leadership and business landscape.
What you can learn from Jonathan Low:
Jonathan's sessions are known for their inspiring, empowering, and caring nature, creating a safe environment for leaders to explore and grow. His strategies are customized to meet organizational and individual needs, ensuring tangible outcomes. Following Jonathan Low entails accessing a wealth of leadership and business optimization knowledge. And that will help you enhance your professional journey and organizational success.
7. Avi Meir
Business website: TravelPerk
Social media profiles: LinkedIn
Follow for: Groundbreaking insights into corporate travel innovation, entrepreneurship, and leadership in the travel technology sector.
Avi Meir is the co-founder and CEO of TravelPerk, a leading travel management platform transforming how businesses approach corporate travel. Launched in 2015 and based in Barcelona, TravelPerk has quickly risen to prominence by offering an all-in-one platform combining the best leisure and corporate travel solutions. Before TravelPerk, Meir co-founded Hotel Ninjas, a hotel management software that Booking.com acquired. This is just one example of his entrepreneurial spirit and deep understanding of the travel industry. His work with TravelPerk has been marked by a commitment to innovation, customer satisfaction, and sustainable travel, making business trips more efficient and less stressful for companies worldwide.
What you can learn from Avi Meir:
From Avi Meir, you can learn the significance of identifying and solving real-world problems through technology and innovation. His journey underscores the importance of adaptability and customer-centric design in creating solutions that meet evolving market needs. Additionally, Meir's success with TravelPerk highlights the value of perseverance in entrepreneurship. His acquisition also proves that challenges in traditional industries can be transformed into opportunities for disruption and growth with the right approach and team.
8. Mercedes Blanco
Business website: The Hotels Network
Social media profiles: LinkedIn
Follow for: Cutting-edge insights into hospitality marketing, strategic partnerships, and the innovative use of technology in the hotel industry.
Mercedes Blanco, VP of Strategic Partnerships at The Hotels Network, is a distinguished figure in the hospitality sector, known for her digital marketing and strategic development expertise. An IE Business School alumna with a Harvard certification in digital marketing, Blanco has made significant strides in the hospitality industry, notably being nominated as one of the #Top25Minds in hospitality sales, marketing, and revenue by HSMAI. Fluent in Spanish and English, her leadership has been pivotal in promoting advanced technological adoption among over 12,000 hotels globally. This feat demonstrates her exceptional ability to bridge innovation with practical business growth strategies.
What you can learn from Mercedes Blanco:
From Mercedes Blanco, you can learn the importance of continuous learning and leveraging educational opportunities to stay at the forefront of industry innovation. Her career exemplifies how formal education can lead to success in a highly competitive field when correctly combined with practical experience. Moreover, her strategic approach to partnerships and technology adoption in the hotel industry underscores the value of innovation and collaboration in achieving business objectives and enhancing customer experiences.
9. Frances Kiradjian
Business website: BLLA
Social media profiles: LinkedIn, Twitter
Follow for: Insights into the boutique hospitality industry and support for independent hoteliers.
Frances Kiradjian is a leading figure in the boutique hospitality world, known for advocating a genuine boutique lifestyle experience. In 2009, she founded the Boutique & Lifestyle Leaders Association (BLLA), the premier organization dedicated to the global promotion and support of boutique lifestyle hotels. Kiradjian has provided resources, education, and advocacy through BLLA for independent owners and operators. The result is fostering industry growth and community connections. Her foresight in predicting the boutique movement's rise has expanded BLLA's network, embracing entrepreneurs and businesses that embody the boutique spirit. Thus, Frances created a unified community sharing a common clientele.
What you can learn from Frances Kiradjian:
By following Frances Kiradjian, you tap into a wealth of knowledge on cultivating the boutique experience in hospitality. Her efforts in education, through conferences, podcasts, and videos, offer unparalleled insights into creating distinctive, memorable guest experiences. Kiradjian's leadership in building platforms like BLLA and TIEWN showcases the potential for innovation and trendsetting in boutique hospitality, making her guidance invaluable for those looking to thrive in this unique sector.
10. Alessandra Alonso
Business website: Women In Travel CIC
Social media profiles: LinkedIn, Twitter
Follow for: Empowerment of women+ in travel, tourism, and hospitality through DEI initiatives.
Alessandra Alonso is the pioneering founder of Women in Travel CIC, a groundbreaking social enterprise empowering underserved female talent with travel, tourism, and hospitality opportunities. Celebrated for her innovative approach, Alonso has been recognized as a transformative figure in the industry, earning accolades for her dedication to gender equity. With over two decades of experience in strategic consulting within the sector, including significant roles with the World Travel and Tourism Council and KPMG, her expertise is unparalleled. Women in Travel partners with organizations to offer diverse talent through training and mentoring. Additionally, it hosts impactful events and programs internationally to foster connections and growth for women in the industry.
What you can learn from Alessandra Alonso:
Engaging with Alessandra Alonso offers a deep dive into effective DEI strategies and gender expertise in the travel sector. Her initiatives provide practical solutions for inclusive recruitment, employability programs, and professional development, including mentoring and coaching. Alonso's commitment to enhancing visibility and representation, particularly for black and Asian women, sets a precedent for inclusivity and equity in the industry. Following Allesandra, you can learn to integrate meaningful DEI practices into your business, contributing to a more balanced, fair, and sustainable future in travel and tourism.
11. Chris Willard
Business website: Crown Choice Inc.
Social media profiles: LinkedIn
Follow for: Innovative event production and marketing strategies in the hospitality industry.
Chris Willard is a seasoned professional in the hospitality and marketing sectors, renowned for his expertise in conceptualizing and executing standout restaurant and nightclub venues. With over two decades of experience, his journey has taken him from the vibrant streets of New York City to the bustling nightlife of Las Vegas, infusing each project with his unique blend of creativity and precision. Chris's approach is defined by his problem-solving capabilities, meticulous attention to detail, and adaptability. Chris ensures each event and venue launch he oversees is flawlessly executed from start to finish.
In recent years, Chris has channeled his passion into event production, working with a prestigious roster of clients, including Morgan Stanley, NBCUniversal, and UBER. As the driving force behind Crown Choice Inc. and Black Rose Hospitality, his commitment to honesty and loyalty has cemented his reputation as a trusted partner in the industry. Furthermore, his dedication to giving back is evident in his founding of 2 Hands 2 Employ, a non-profit aimed at educating and providing career opportunities in hospitality for those in need.
What you can learn from Chris Willard:
Following Chris Willard offers a wealth of knowledge for those interested in the nuances of hospitality marketing and event management. His insights are particularly valuable for professionals looking to elevate their hotel and restaurant marketing expertise, promising innovative strategies that blend traditional hospitality with modern flair. Chris's journey is a testament to the impact of combining industry savvy with a heart for mentorship and community service.
12. Loren Gray
Business website: Hospitality Digital Marketing
Social media profiles: LinkedIn, Twitter
Follow for: Comprehensive insights into hospitality digital marketing and revenue management.
Loren Gray is a towering figure in hospitality digital marketing, with a career that spans various leadership roles, including the founder of Hospitality Digital Marketing agency. His experience as Vice President of Digital Strategy and director of e-commerce has equipped him with a wealth of knowledge in integrating digital marketing strategies to drive revenue. Loren is renowned for his expertise in all aspects of hospitality finance and digital marketing, making him an indispensable resource for professionals in revenue management.
By tuning into Loren's "Week in Hospitality Marketing" show, you can access a treasure trove of digital marketing tools, techniques, and the latest industry news, all presented through real-world case studies with actionable takeaways. The show caters to a wide audience, from owners to marketing professionals in the hospitality industry. The episodes cover various topics, from hotels and restaurants to spas and attractions. Loren's global recognition as an expert in digital marketing, revenue generation, and sales is further underscored by his contributions to esteemed publications and active participation in industry conferences worldwide.
What you can learn from Loren Gray:
Following Loren Gray offers a holistic view of the digital landscape in hospitality, encompassing everything from revenue and food & beverage management to strategic online marketing and distribution channel management. His insights are invaluable for those looking to successfully navigate the complex digital terrain of the hospitality industry.
13. Lori Kiel
Business website: Kessler Collection
Social media profiles: LinkedIn
Follow for: Expertise in commercial strategy within the hospitality industry.
Lori Kiel brings over three decades of dedicated experience in the hospitality sector, with a deep-seated passion for commercial strategy shaping her illustrious career. As a sales, revenue, and marketing leader, Lori has a proven track record of steering her teams toward commercial excellence. Her approach emphasizes collaboration and strategic alignment, ensuring that every effort is directed toward optimizing commercial outcomes. Lori is recognized as a trailblazer among women in hospitality. Her expertise extends to brand and market valuation, enabling her to devise ADR (Average Daily Rate) strategies that are both innovative and tailored to specific market needs.
What you can learn from Lori Kiel:
Following Lori Kiel means gaining insights into effective commercial strategies that drive success in hospitality. Her ability to analyze economic trends and translate these into actionable strategies sets her apart. Lori's leadership motivates her teams and inspires industry peers to achieve greater commercial effectiveness. Engaging with her insights can elevate your understanding of market dynamics and help you implement more effective sales, revenue, and marketing strategies in your hospitality ventures.
14. Liz Jaquez
Business website: Janko Hospitality
Social media profiles: LinkedIn, Facebook
Follow for: Advanced digital marketing and revenue management strategies in hospitality.
Liz Jaquez is a distinguished HSMAI Gold Adrian award-winning professional recognized for her hospitality digital marketing and revenue management expertise. Her journey began at the Hyatt Regency McCormick Place, where she honed her skills across various operational roles. Liz simultaneously delved into marketing, significantly boosting revenue through her digital marketing initiatives. Liz's pursuit of excellence led her to White Lodging Services, where she managed digital strategies for an impressive portfolio, contributing to the successful launch of new hotel and restaurant concepts. As a leader, she managed substantial marketing budgets and was pivotal in developing and launching several firsts for White Lodging. All these feats showcase her ability to innovate and adapt.
What you can learn from Liz Jaquez:
Following Liz gives you valuable insights into the intricacies of digital marketing and revenue management within the hospitality sector. Her strategic marketing approach, combined with a deep understanding of operations, makes her an invaluable resource for those looking to drive revenue and enhance their digital presence. Liz's commitment to education and mentorship, as evidenced by her adjunct faculty positions, further underscores her dedication to nurturing the next generation of hospitality leaders. Engaging with her expertise can provide you with the tools and knowledge needed to navigate the complex landscape of hospitality marketing and revenue generation successfully.
15. Kelley Louise
Business website: Fora Travel
Social media profiles: LinkedIn, Twitter
Follow for: Advanced digital marketing and revenue management strategies in hospitality.
Kelley Louise is a trailblazing travel entrepreneur with a deep-seated passion for storytelling and sustainability. As the Head of Marketing at Fora, she's at the forefront of transforming the travel advisor industry into something modern, inclusive, and appealing to today's travelers. Her foundational work with the Impact Travel Alliance, the world's largest community for eco-conscious travelers, underscores her commitment to sustainable tourism. Kelley's expertise extends to creative strategy for travel brands, as evidenced by her leadership at Elsewhere Agency and ViaHero. Recognized as a global leader in sustainable tourism by the World Economic Forum, Kelley's influence is shaping the future of travel.
What you can learn from Kelley Louise:
Kelley shares cutting-edge insights on making travel more sustainable and ethical. Her approach combines storytelling with actionable strategies for reducing the environmental impact of travel, making sustainability accessible and engaging. Kelley's recognition by prestigious organizations and presence at significant forums like the United Nations highlight her impact on the industry. Engaging with her work offers inspiration and practical advice for integrating sustainability into travel experiences.
16. Flo Lugli
Business website: Navesink Advisory Group LLC
Social media profiles: LinkedIn
Follow for: Strategic business development and digital innovation in travel and hospitality.
Flo Lugli is a distinguished senior executive and consultant with an impressive breadth of experience in the travel and hospitality industries. Her expertise spans management, strategy, sales, marketing, digital commerce, and customer experience, making her a powerhouse in driving revenue and team performance. As the founder of Navesink Advisory Group, LLC, Flo applies her extensive knowledge and innovative thinking to assist businesses in achieving growth and profitability. Recognized consistently as one of the “Most Powerful Women in Travel” by Travel Agent Magazine and lauded for her executive and technological prowess in Lodging Magazine, Flo's influence in the industry is profound.
What you can learn from Flo Lugli:
Flo Lugli offers a masterclass in navigating the complexities of the hospitality and travel sectors. Her specialties in digital and customer experience, e-commerce, and strategic partnerships are particularly relevant in today's technology-driven market. Flo's leadership in due diligence, business integration, and international expansion provides valuable insights for any professional looking to scale their operations or enhance their competitive edge. Engaging with her thought leadership can empower you with the strategies needed for successful business transformation and innovation in the dynamic landscape of travel and hospitality.
17. Jim Tedesco
Business website: Apple Leisure Group
Social media profiles: LinkedIn
Follow for: Leadership in sales and marketing within the travel industry.
Jim Tedesco stands out as a dynamic leader in the travel community, known for his strategic approach to developing and restructuring sales and marketing teams. His leadership philosophy centers around the growth and development of his team members, believing that nurturing future leaders is fundamental to organizational success. At Apple Leisure Group Vacations, where he serves as the Vice President of Sales, Jim has made significant contributions by infusing his teams with the energy, passion, and strategic thinking necessary to innovate and excel in the competitive tourism sector.
What you can learn from Jim Tedesco:
Jim Tedesco offers valuable leadership and team-building lessons in the context of the travel industry. His expertise in driving sales and marketing efforts, combined with his commitment to team development, provides a blueprint for creating high-performing teams capable of thinking outside the box. Following Jim's insights can inspire you to foster a culture of growth and innovation within your organization, ensuring that your people and your company are poised for future success.
18. Gloria Guevara Manzo
Business website: Ministry of Tourism of Saudi Arabia
Social media profiles: LinkedIn, Twitter, Instagram
Follow for: Leadership in sustainable tourism and global travel industry advocacy.
Gloria Guevara Manzo is a distinguished figure in the travel industry with over 30 years of experience spanning both private and public sectors. As the former Secretary of Tourism for Mexico, she made significant contributions to the sector, which is a cornerstone of the country's economy. Recognized by CNN, Forbes, and Expansión as one of the "Most Influential Women in Mexico," Gloria's leadership has been pivotal in promoting sustainable and responsible tourism. Currently, as the Chief Special Advisor to the Minister of Tourism of Saudi Arabia, she is instrumental in establishing the Sustainable Tourism Global Center. This initiative aims to lead the tourism industry toward net-zero emissions while supporting conservation and community development.
What you can learn from Gloria Guevara Manzo:
Engaging with Gloria Guevara Manzo offers insights at the intersection of tourism, sustainability, and policy. Her tenure as President & CEO of the World Travel & Tourism Council (WTTC) during the challenging times of the global COVID-19 pandemic highlighted the importance of collaboration between the private sector and governmental bodies. Her efforts to include the travel and tourism sector in global discussions, such as the G20 meetings, underscore the industry's impact on global economies and environments. Following Gloria provides a perspective on driving positive change within the travel industry, emphasizing the balance between economic growth and sustainability.
19. Stephanie Ricca
Business website: Hotel News Now
Social media profiles: LinkedIn, Twitter
Follow for: Expert analysis and insights on the global hotel industry.
Stephanie Ricca is a seasoned editorial director with a wealth of experience in hotel trade journalism, currently leading the content strategy at Hotel News Now. With over a decade dedicated to the hospitality sector, her expertise lies in delivering impartial opinions and in-depth analyses that are invaluable to hotel owners, marketers, and industry professionals. Stephanie's role encompasses overseeing the publication's diverse content offerings, from daily reports to multimedia projects, ensuring readers have access to timely and relevant information. Her active presence on social media further extends her influence, making her a go-to source for the latest trends, news, and insights in the hotel and travel industries.
What you can learn from Stephanie Ricca:
Following Stephanie Ricca offers a window into the evolving landscape of the hospitality world. Her ability to distill complex industry developments into accessible and actionable content makes her an essential resource in the hotel niche. Whether you're seeking guidance on navigating market changes, looking for inspiration from innovative hotel concepts, or aiming to enhance your marketing strategies, Stephanie's insights can provide the clarity and direction needed to succeed in the competitive world of hospitality.
20. Bruce Faber
Business website: EHS Recruiting Company
Social media profiles: LinkedIn, Twitter
Follow for: Expertise in hospitality recruitment and career advancement.
Bruce Faber is a distinguished figure in the hospitality industry. He is known for his award-winning recruitment skills as the owner of EHS Recruiting Company, a leader in hospitality executive placement across the United States. With a focus on a broad range of positions from chefs and operations management to corporate leadership, Bruce's firm has been instrumental in shaping the careers of hospitality professionals for nearly three decades. His approach to recruitment emphasizes not only the successful placement of candidates but also ensuring their long-term success within their roles. In fact, Bruce boasts a remarkable 97% successful placement rate.
What you can learn from Bruce Faber:
Engaging with Bruce Faber offers invaluable insights into career development and recruitment within the hospitality sector. His modern approach to sourcing candidates sets a high standard for talent acquisition. As such, he is a vital resource for both job seekers aiming to advance their careers and employers seeking top-tier talent. Following Bruce, you can gain a deeper understanding of the dynamics of hospitality recruitment. As such, professionals can navigate their career paths effectively, and companies can enhance their teams with long-term, high-performing employees.
21. Colby Hutchinson
Business website: Sekisui House US Holdings
Social media profiles: LinkedIn
Follow for: Innovations in Customer Experience (CX) and insights into hospitality marketing.
Colby Hutchinson's journey in the hospitality industry is a testament to the value of hard work and customer-centric service. Starting his career at 16 as a dishwasher, Colby has navigated various facets of the industry, from food and beverage roles to sales, marketing, and management. His profound understanding of service excellence as the key differentiator has propelled him into leading Customer Experience initiatives for international market leaders. As the current Director of Customer Experience and Brand Management Administrator for Best Western Hotels and Resorts, Colby leverages the Medallia CX platform to integrate customer feedback into organizational practices. As such, he fosters customer-centric growth and meaningful change.
What you can learn from Colby Hutchinson:
Following Colby Hutchinson on LinkedIn offers a wealth of knowledge on enhancing customer experience and brand management in hospitality. His critiques and shared articles provide deep insights into current trends and challenges in the hotel industry, helping professionals elevate their CX strategies and build stronger customer loyalty. Engaging with Colby's content can inspire innovative approaches to customer service, ensuring your hospitality brand stands out in a competitive market.
22. Brian Chesky
Business website: Airbnb
Social media profiles: LinkedIn, Twitter
Follow for: Insights into entrepreneurship, innovation in the sharing economy, and leadership in the tech industry.
Brian Chesky is the co-founder and CEO of Airbnb, a leading figure in the tech world who has revolutionized the way we think about travel and accommodation. Born on August 29, 1981, in Niskayuna, New York, Chesky transformed a simple idea of renting out air mattresses in his apartment into a multi-billion dollar company that has reshaped the hospitality industry. Under his leadership, Airbnb has grown to offer over 7 million accommodations and has hosted more than 500 million guests worldwide. Chesky's approach to business, focusing on community and user experience, has made Airbnb a household name and a symbol of the sharing economy.
What you can learn from Brian Chesky:
Brian Chesky can teach you the importance of persistence and innovation in entrepreneurship. His journey exemplifies how a simple yet innovative idea can transform industries if pursued with determination and a clear vision. Chesky also teaches the value of focusing on customer experience and community-building, highlighting that the success of a platform lies in how well it connects and serves its users.
23. Lindsey Ueberroth
Business website: Preferred Hotels & Resorts
Social media profiles: LinkedIn, Twitter
Follow for: Leadership in luxury hospitality and sustainable travel practices.
As CEO of Preferred Hotels & Resorts, Lindsey Ueberroth has been instrumental in transforming the brand into a global leader in the luxury hospitality sector. Since assuming the CEO role in 2004, Lindsey's strategic vision and leadership have propelled the company to achieve significant milestones, most notably during the 2015 rebranding that led to surpassing $1 billion in reservations revenue for its member hotels. This remarkable achievement marked a 15% increase over the previous year, cementing her status as one of the hospitality industry's most influential figures.
Lindsey's recognition by prominent industry publications, including being named one of the 30 most influential women in hospitality and one of the world's 10 most noteworthy hoteliers, underscores her significant impact on the luxury hotel segment. Beyond her business acumen, Lindsey advocates for sustainable travel, using her platform on social media to encourage practices that preserve the environment and promote a healthy work-life balance.
What you can learn from Lindsey Ueberroth:
Lindsey Ueberroth offers insights into the luxury hospitality industry's future, particularly on sustainable and responsible travel. Her leadership exemplifies how a commitment to excellence and sustainability can drive success in the competitive world of luxury hotels and resorts. So, she is an invaluable resource for industry professionals and travelers with a conscientious approach to luxury travel.
24. Edward Mady
Business website: Preferred Hotels & Resorts
Social media profiles: LinkedIn
Follow for: Expertise in cultivating high-performing organizational cultures within the hospitality industry.
Edward Mady is renowned for his exceptional leadership and strategic prowess in elevating organizational cultures to unprecedented performance levels. As the President and Chief Operating Officer of The Masterpiece Collection Limited, he exemplifies the role of a transformative leader, seamlessly blending inspirational management with crisis resolution skills to foster team unity, financial health, and business expansion. His extensive board memberships, including Surf Air Mobility and the Joe Torre Safe at Home Foundation, further highlight his broad influence and commitment to excellence across various sectors.
Mady's illustrious career is marked by significant tenures, including advisory roles at The Maybourne Beverly Hills and Baccarat Hotel New York, as well as leadership positions at The Beverly Hills Hotel, Dorchester Collection's Hotel Bel-Air, and The Ritz-Carlton Hotel Company. His contributions to The Ritz-Carlton's receipt of two Malcolm Baldrige National Quality Awards underscore his impact on setting industry standards for quality and luxury.
What you can learn from Edward Mady:
Edward Mady offers top-notch advice in leadership, strategic planning, and the development of award-winning hotel operations. His insights are drawn from a career adorned with accolades such as being named Hotelier of the World and recognition for running some of America's most awarded hotels. Therefore, they are invaluable for anyone aspiring to achieve excellence in the hospitality industry or any high-stakes business environment.
25. Ian Schrager
Business website: Ian Schrager Company
Social media profiles: Instagram
Follow for: Groundbreaking innovations in the hospitality industry, iconic hotel designs, and insights into transforming spaces into vibrant social hubs.
Ian Schrager, an American entrepreneur and hotelier, revolutionized the hospitality and nightlife industries by co-founding Studio 54, a symbol of the disco era, and inventing the concept of the boutique hotel. His vision has led to the creation of some of the most influential and iconic hotels worldwide, including the Morgans Hotel and the Delano in Miami, marrying luxury with unique, avant-garde design. Schrager's hotels are celebrated for their distinctive style, meticulous attention to detail, and ability to capture the cultural zeitgeist. As such, each property is a trendsetter in its own right. His ongoing contributions to the field showcase a blend of creativity, innovation, and entrepreneurship that continues to push the boundaries of what a hotel can be.
What you can learn from Ian Schrager:
Ian Schrager teaches the power of vision and creativity in transforming any industry. His career exemplifies how innovative concepts can redefine market standards and consumer expectations when executed with precision. Schrage's approach teaches the importance of creating experiences, not just spaces, highlighting that success often lies in offering something truly unique and memorable to your audience. His work also underscores the value of adaptability and staying ahead of trends in achieving long-lasting impact.
26. Christine Trippi
Business website: The Wise Pineapple
Social media profiles: LinkedIn
Follow for: Transformative hospitality leadership and operational excellence.
Christine Trippi is a dynamic entrepreneur and the visionary behind The Wise Pineapple, a platform dedicated to elevating hospitality through exceptional leadership and operational practices. Focusing on crafting outstanding hospitality experiences, Christine empowers leaders and organizations to achieve Sweet Hospitality, Sweet Cultures, and Sweet Results. Her mission, "to change the world one YES at a time," reflects her commitment to positive and transformative leadership.
Traveling across the U.S., Christine inspires and educates through consulting, training, and delivering keynote speeches that draw on the powerful concepts from her best-selling book, "Yes Is the Answer." Her work, endorsed by industry experts like Anthony Melchiorri from Hotel Impossible, showcases the impact of positivity, passion, and a pineapple-centric approach to leadership and life.
With a commendable 34-year tenure in the hospitality industry, Christine's expertise spans select, full, and resort hotel properties, where she has consistently driven business success. Her focus on building top-performing teams and enhancing revenues, operations, and guest experiences has positioned her as a leading figure in the field.
What you can learn from Christine Trippi:
Christine's belief in the power of saying "YES" to adventure and opportunities, coupled with her mantras of confidence, empowerment, and heart-led leadership, make her an indispensable guide for those seeking to stand out in the hospitality industry. Following Christine Trippi offers a journey into achieving operational excellence and leadership transformation. As such, you can navigate the ever-evolving hospitality landscape with confidence and flair.
27. Stephen Barth
Business website: HospitalityLawyer.com
Social media profiles: LinkedIn
Follow for: Expertise in emotionally intelligent leadership and hospitality law.
Stephen Barth is an authoritative figure in the realm of hospitality, renowned for his engaging talks on emotionally intelligent leadership, legal and safety compliance, and risk mitigation within the hotel, restaurant, and events industries. His unique approach to presentations, blending humor and compelling storytelling, equips his audience with practical tools to enhance their personal and professional lives.
Stephen is dedicated to providing in-depth, actionable education to industry professionals. The proof is that he is the visionary founder of HospitalityLawyer.com, the Hospitality Law Conference Series 2.0, and the Global Travel Risk Summit Series. His work is driven by the goal of fostering interactive learning environments led by global experts, offering insights and solutions to some of the industry's most pressing challenges.
Stephen's distinguished career also includes a significant tenure as a professor at the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston. With over 25 years of experience in teaching hospitality law and leadership, he has made a lasting impact on the industry by nurturing the next generation of hospitality leaders.
What you can learn from Ian Stephen Barth:
Following Stephen Barth provides a deep dive into the intersection of law, leadership, and hospitality. That means you gain valuable perspectives to navigate the industry's complexities with intelligence, insight, and integrity.
28. Charles Ryan Minton
Business website: charlesryanminton.com
Social media profiles: Twitter, Facebook
Follow for: Innovations in customer and employee experience within the hospitality industry.
Charles Ryan Minton, renowned as a customer and employee experience expert, has made significant strides as a keynote speaker, author, and hotel general manager. His best-selling book, "Thanks for Coming in Today," reflects his deep commitment to exceptional service standards and has established him as a thought leader in the hospitality industry. Ryan's extensive experience with prestigious brands such as Hilton, Marriott, and InterContinental highlights his versatility and expertise in managing high-profile hotel operations.
In his role as a Hotel General Manager, Ryan has demonstrated an unparalleled ability to cultivate dynamic teams and create empowering work environments. This leadership approach has directly contributed to achieving record-breaking financial outcomes, alongside garnering top-tier recognition within the hospitality realm. Notably, Ryan's leadership at a Marriott property dramatically improved guest satisfaction, propelling the hotel from the bottom 25% to the top 3% in customer service rankings across North America.
What you can learn from Ian Charles Ryan Minton:
Ryan's accolades, including being named a "Great Leader Under 40" and "Businessperson of the Year," underscore his influence and success in the industry. Residing in Boca Raton, Florida, and a proud alumnus of Miami University, Charles Ryan Minton continues to inspire and guide the hospitality sector towards excellence in customer and employee experiences. His insights include valuable lessons in elevating service standards and fostering positive workplace cultures.
29. Brandon W Johnson
Business website: -
Social media profiles: LinkedIn, Twitter, Facebook
Follow for: Innovative leadership and team development insights in the hospitality industry.
Brandon W. Johnson, celebrated as the "Positive Energy Guy," is a distinguished speaker, author, and authority on leadership and team development within the hospitality and restaurant sectors. His dynamic approach and positive energy have landed him appearances on platforms like the Twin Cities Live TV Show and recognition as an "Emerging Leader" by Twin Cities Business Magazine. From his early days as a Training General Manager to his impactful roles at Famous Dave’s BBQ and various leadership positions in non-profit and corporate training organizations, Brandon's journey is a testament to his expertise and passion for fostering growth and positivity in professional environments.
His work with LifeSkills Business and LifeSkills Center for Leadership has garnered mentions from Oprah’s Angel Network and the Chicken Soup for the Soul book series, highlighting the significant impact of his training programs. Brandon's academic background, with degrees in Hospitality & Tourism Management and Management Technology from UW-Stout, provides a solid foundation for his practical and motivational teachings.
What you can learn from Brandon W Johnson:
Brandon W. Johnson will transform your approach to leadership and service. His book, "Hospitality from the HEART," acclaimed as "Business Book of the Year" at the Midwest Book Awards, is an essential resource in hospitality education. Brandon also teaches how to master the art of positive leadership and team synergy, thus helping you excel in the hospitality industry.
30. Doug Lipp
Business website: douglipp.com
Social media profiles: LinkedIn, Twitter, Facebook
Follow for: Expert insights on customer service excellence and leadership in hospitality.
Doug Lipp is renowned in the hospitality industry for his customer service, leadership, change management, and global competitiveness expertise. An internationally acclaimed speaker, author, and consultant, Doug's engaging presentation style has inspired countless individuals worldwide to pursue excellence in their personal and professional lives. By the age of 29, Doug had already made significant strides as the head of the training team at Disney University, contributing to the legendary Disney service culture at the company's corporate headquarters.
Doug's international experience expanded further as he played a crucial role in the launch of Tokyo Disneyland, Disney's first venture outside the United States. To achieve this task, Doug leveraged his fluency in Japanese to bridge cultural gaps and ensure the park's success. Post-Disney, Doug co-founded an international consulting firm, drawing on his experiences to guide professionals in enhancing their market presence.
What you can learn from Doug Lipp:
As an author, Doug has penned eight influential books, including "Disney U," which reveals the inner workings of Disney University and the principles that drive Disney's unparalleled employee engagement and customer service. His work provides a deep dive into the philosophies of Disney legends and the foundational elements of the Disney training empire.
Wrapping Up: How to Leverage These Key Thought Leaders’ Insights
This article explored the insights and contributions of various thought leaders in the hospitality industry. From the innovative leadership and customer service strategies of Charles Ryan Minton to the transformative approaches of Doug Lipp at Disney University, each leader brings a unique perspective to fostering excellence in hospitality. Their shared commitment to enhancing customer and employee experiences, coupled with their proven strategies for driving engagement, loyalty, and financial success, underscores the dynamic and evolving nature of the hospitality sector.
Now, the ball is in your court to leverage those insights effectively.
First, adopt a mindset of continuous learning and openness to change. Emulate the customer-centric approaches of these leaders by prioritizing exceptional service and creating memorable experiences for your guests. Encourage your teams to embrace innovation and foster a culture of empowerment and collaboration, drawing on the successful practices of these industry veterans to navigate the challenges and opportunities in today's competitive landscape.
Do all that, and you will position yourself and your organization for success.
