Operations hires are high-impact, but most companies treat them like any other back-office role. That’s a mistake.
Operation team roles demand more than task execution. You need someone who can identify bottlenecks, bring order to complexity, and drive business goals forward, even without a clear roadmap.
And yet, most teams don’t define what “ops” actually owns. They write vague job descriptions, hope for the best, and hire task-takers who can’t keep up.
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