Knowledge Management Consultants: 11 Firms Compared

Enterprise Knowledge's success stories name clients including the World Bank, Sodexo, Pearson, RGP, the National Park Service and the Inter-American Development Bank. For the World Bank it built a two-day workshop on knowledge management systems, delivered in Nigeria, Colombia, Uganda, Indonesia and India, along with a prototype system; that World Bank story (opens in a new tab) was published in 2016. The recent case studies listed in its knowledge base leave clients unnamed, such as a December 2025 project (opens in a new tab) on knowledge base content for a financial institution's customer service center.

The firm's KM strategy page (opens in a new tab) says it has delivered more than 200 engagements. It offers workshops, training, assessments against its own benchmark of more than 50 factors, and roadmaps built around a defined business outcome. Its other services cover taxonomy and ontology, enterprise search, knowledge graphs and AI readiness. In March 2026 it reported (opens in a new tab) a place on KMWorld's list of 100 companies in knowledge management for the twelfth year in a row.

Got-it describes itself as a network of consultants in knowledge management and human rights. Its knowledge management page (opens in a new tab) covers managing critical knowledge when experienced employees leave, training facilitators for communities of practice, self-service help desks, knowledge sharing between franchisees, employee onboarding and KM training. It says its educational approach prepares clients to continue the work independently.

Its homepage shows logos of the United Nations, UNESCO, the International Organization for Migration, UN Environment Programme, Braskem, Novonor and the Norberto Odebrecht Foundation under "Our experience", without saying which were knowledge management engagements. Its testimonial section is empty, and the pages read do not say where the firm is based.

Knoco's homepage carries named client testimonials from AstraZeneca, the BBC, BP and De Beers. Alison Zartarian of AstraZeneca vouches for its guidance on the company's Learning from Experience program. Claire Chaundy of the BBC says Knoco provided "the full range of services from helping us to think through our strategy" to individual KM projects. Walt Palen of BP and Philip Pozzo di Borgo-Oliver of De Beers also recommend it. The testimonials are not dated.

Knoco International describes itself as a global knowledge management consultancy that helps organizations capture and retain critical know-how and turn it into better decisions. It lists government and defense, energy and utilities, engineering and construction, financial and professional services, international development, healthcare, technology and manufacturing among its industries, and runs a separate Knoco Institute for research, professional education and certification. Its site did not load on October 7, 2026; these details come from a copy of its homepage taken on September 25, 2026.

Chris Collison's consultancy page lists clients including Vodafone, Shell, PwC, Linklaters, Schlumberger, Pfizer, the World Bank, World Rugby, the International Olympic Committee and 10 government departments. That page counts over 150 clients; his homepage puts the total at more than 180 client organizations over 20 years through Knowledgeable Ltd.

His typical assignments are KM strategy workshops and maturity assessments, communities of practice (including social network analysis), processes for capturing and reusing lessons learned, knowledge capture and retention, and training. He works internationally with a network of other knowledge management consultants on larger assignments, from a base in Ascot, England, and his recent books include the KM Cookbook and Return on Knowledge.

Working Knowledge CSP, a service-disabled veteran-owned small business established in 2009, builds a KM strategy and implementation plan with the client, then tests it in pilot projects on real operational problems before a wider rollout. Its services include KM training, facilitation, and capturing critical knowledge before experienced staff leave. It also offers itself as a knowledge management teammate to prime contractors bidding for work.

Its founder, Bill Kaplan, has worked in knowledge management for more than 28 years and wrote the 2010 book Losing Your Minds on knowledge lost through workforce turnover. His CV (opens in a new tab) names knowledge management clients from his earlier years at SAIC (1998 to 2005), including the Defense Threat Reduction Agency, Defense Acquisition University and the US Army Corps of Engineers. The firm's own pages name no client, case or testimonial from its work since 2009.

3Kites says it has worked on more than 100 KM-related projects and that its team includes former heads of KM in law firms. Two law firm knowledge leaders give named references, both about sessions led by Jenni Tellyn of 3Kites. Adam Dedynski, associate director of professional support and knowledge at White & Case, describes one she delivered for the firm's global professional support lawyer team. Carol Aldridge, head of knowledge management at Burges Salmon, describes one Tellyn facilitated at her team's retreat.

Its services cover KM strategy, the structure of KM teams, KM systems and repositories, search tools, intranets, legal process analysis and legal project management. Its fractional KM directors report to the chief executive, chief operating officer, managing partner or management board, on a fixed term or a rolling monthly basis. The London firm also works with in-house legal teams and accountancy firms.

FireOak's case study, published in May 2025, describes rebuilding the operations knowledge base of a Fortune 500 technology company. It interviewed nearly 50 staff and rewrote more than 1,000 articles for a new SharePoint Online knowledge base. FireOak reports that the knowledge base went live within six months and that the internal team took it over in under a year. The client is not named, and FireOak's case studies page says the client took on this work years before generative AI became mainstream. The same case studies page (opens in a new tab) also describes a knowledge management assessment and phased roadmap for an affordable housing nonprofit that was preparing to use AI.

FireOak says many of its clients have between 30 and 300 employees. Its knowledge management work includes current-state assessments, strategy, information architecture, governance, knowledge capture and advice on making Microsoft 365, SharePoint, Teams and AI tools support the strategy. Its FAQ (opens in a new tab) says it is not a traditional implementation firm, and it also provides fractional CIO services.

Service Strategies aims its knowledge management consulting at support and field service organizations. The work covers a knowledge audit, strategy, content standards, taxonomy, workflows for creating, reviewing and retiring articles, training, tool selection and usage metrics. Its FAQ says a focused audit and strategy can take a few weeks, while broader programs run over several months.

The page says clients typically improve first-contact resolution by 20 to 40 percent when knowledge is current, structured and used in the workflow; it names no clients or measurement method. The named testimonials on its customers page (opens in a new tab) concern its support certification program rather than knowledge management. Across the business it reports more than 500 companies served and more than 30 years of experience.

Alpha Apex Group's knowledge management page describes knowledge audits and mapping, content management system implementation, collaboration and communities of practice, and learning and development programs. It sets out a strategy-first approach that aligns knowledge frameworks with the organization's goals and culture, and says it uses technology, including AI and machine learning, to automate knowledge capture and improve search. The service sits among the firm's consulting services on culture, organizational design, management, HRIS and ERP, alongside its executive search work.

The page shows a strip of client logos but does not identify knowledge management clients, cases or results.

Mathieu Demers of Bombardier says APQC "was a key resource to aid in developing a strategy for the migration of key knowledge assets" for every domain at his organization. One of APQC's project snapshots (opens in a new tab) describes helping a professional services firm's KM team plan a set of playbooks to capture tacit and explicit knowledge; the client is not named.

APQC is a nonprofit research organization with more than 1,000 member organizations, based in Houston. Its advisory services cover KM strategy, capability assessments and customized on-site training, and its knowledge management page (opens in a new tab) offers support at any stage of a KM program. It says it is "not here to sell you a particular product or service".

e-Zest's case studies describe AI knowledge assistants for unnamed clients. For a global public health nonprofit (opens in a new tab), e-Zest reports that a generative AI assistant for corporate policies improved compliance by about 20% and cut policy training effort by about 30%; the case is not dated.

The firm is a software engineering and digital services company within Accion Labs. Its knowledge management page describes defining the knowledge that matters to the business, building processes to capture, validate, structure, store and share it, and supporting them with information technology, collaboration tools and portals. Related services include enterprise content management, enterprise search and SharePoint and Liferay work, and its footer lists locations in Dallas, Detroit, Hannover, Vienna, London and Pune. Its consulting page still refers to Web 2.0 collaboration tools.