Top eCommerce Live Chat Outsourcing Agencies, Services, Providers & Companies in 2025

With top eCommerce sites like Amazon blazing the trail to personalized customer experiences, online shoppers are impatient with poor website customer experiences.

Because of sites that use smart technology for personalized experiences, consumers have been taught to expect similar interactions with other eCommerce sites like yours.

They expect fast, personalized service, and if they don’t get it, they will go someplace else and you’ll lose the sale.

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Intent Data: What It Is and Top Intent Data Providers in 2025

Consider this a field guide for navigating the intent data provider landscape. Here is a snapshot of what intent data is and who to consider in 2021.

Before the days of digital, a big part of the sales process would be to make calls to companies, hoping the receptionist would put us through to the right person the first time, and crossing fingers that the decision-maker would consider our product next time.

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Best Enterprise Podcasting Solutions for Communication Success in 2025

Since podcasting is still a fairly new concept and not mainstream in all industries—and because it is relatively complex—, it may seem overwhelming to get the wheel turning. So in this article, we discuss what makes enterprise podcasting effective. We’ve also rounded up top enterprise podcasting solutions to help get your company going, no matter your size.

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Top B2B Lead Generation Agencies, Companies, & Services in 2025

Finding a lead generation service can be a complicated task—there are many fly-by-nighters with a beautiful website and the gift of the gab, but their results lack expertise and are simply hot air. And then there are those lead generation agencies that don’t give value for money.

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My Framework for Starting a New Business Successfully

After building up Lead Cookie & Content Allies to a decent state, I am beginning to look at building up a third company with a business partner this time.

As I am doing this, I realized I needed to look back on what worked with my two successful companies, and what failed in the many attempts I made on other ventures.

I’ve tried a lot of things before Lead Cookie, while running these companies, and I even made a lot of mistakes in the first couple of years of Content Allies.

So this post… well it’s kind of for myself. To document what I have learned so I don’t repeat these same mistakes on my third company.

But hopefully you find some value in it as well.

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How to Build a Process-Driven Business for Scalable Success

Processes… we all know it’s part of what we need to scale our businesses.

You hear people talk about Standard Operating Procedures (SOP’s) all the time.

I’m a huge believer in SOP’s and have been using them for a while… yet recently I’ve had some mindset shifts in how I think about processes.

In this article, I am going to share the mindset shifts and how I now think about building a process driven business.

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Why Entrepreneurs Succeed by Leveling Up as Leaders

"Wow. I feel like I am starting to really get it... to understand leadership."

This is how I have been feeling lately.

I'm rising, launching several new companies, and also seeing my existing companies evolve.

But what is interesting is that this is not being accomplished by some brute force work ethic on my side...

My businesses are rising because I'm finally understanding what it means to be a great leader.

And in this "epiphany" of leadership, I feel like I have unlocked an entirely new chapter of my entrepreneurial career that is about to be much bigger and better.

In this article, I try to capture this "epiphany" in writing, and teach you want I am learning.

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Jake Jorgovan
The un-productization of Lead Cookie and evolution to higher-quality

"You really nailed it on the productized service front." - This is what a friend who I hadn't spoken to in a few years said to me the other day.

I laughed because to the outside world, Lead Cookie did look like we nailed it as a productized service.

And to be honest, at one point we did... but markets shift and industries change.

In this post, I am going to share how we have been slowly "un-productizing" Lead Cookie. I'll explain why we are doing this, what that looks like, and what you can learn from our journey.

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Jake Jorgovan
Stop overthinking it... take action.

Since COVID-19 hit, I've been in a bit of a panic...

In January and February, I was literally working ~20 hours per week and spending all my free time working on fun side music projects.

Then in a matter of weeks I was thrown back into heavy work on my businesses as I realized just how fragile they are.

Through these weeks, I've gone through a lot of ups and downs... mental hurdles... epiphanies... and setbacks.

In this article, I am going to share one of the simple mental frameworks that has helped me through these uncertain times.

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Jake Jorgovan
How to Generate Quick Revenue with a Reactivation Campaign

There is a tactic I have used twice now at Lead Cookie to generate significant sales increases.

It's a simple concept, and it's one that any established business can use.

It's the reactivation campaign.

In short, you reach out to every prospect you have ever spoken to before with a new offer.

In this article, I dive into what a reactivation campaign is in more detail, and share how we did this successfully twice at Lead Cookie.

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Jake Jorgovan
How to Design an Amazing Customer Experience

Amazing customer experiences don't happen out of luck, or through some magical customer service representative.

Instead, they are designed.

And one of the most common compliments I have gotten for both Lead Cookie and Content Allies is something along the lines of "your processes and the whole experience is on point."

In this article, I am going to share my entire process of thinking through designing a customer experience, and share my most recently revamped experience for Content Allies.

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Jake Jorgovan
The Emotional Challenges of Entrepreneurship and How to Overcome Them

When I started down the journey of entrepreneurship, no one told me that my own emotions would become one of the most difficult aspects to manage.

Yet, over the years, I've learned to see how my emotions can be detrimental to business and lead to very poor decision-making.

In this article, I'm going to talk through some of the emotional challenges that you may wrestle with as an entrepreneur, some of the pitfalls they got me in, and how I have done my best to overcome them.

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